Tip 4—Constructive Talk

Talk to others more about what you accomplish without an expectation for praise and spend less time talking about the process or the problems you had . . .

Plan what you say: 'During the last quarter, we opened five new accounts and renewed seven. With the help of marketing and engineering staff, we were able to achieve our goals and are on target for even better results for the next quarter,' is MUCH better than saying something like the following: 'I was finally able to get marketing and engineering staff to get some backlog customer requests addressed. They have always held us up in the past. Somehow I managed to get them to come through [And, I think I deserve all the credit for this!!!]' No, you don't. Let your actions speak for themselves.

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